How to improve your control of home delivery services efficiently

Whether due to the customer's personal decision in terms of convenience, Internet shopping preferences or for external reasons, as happened in the case of the coronavirus pandemic and we were all forced to keep our heads down, the option of home delivery services has grown in recent years to position itself as one of the consumers' favorites.

Therefore, from Delego we recommend optimizing a system that improves the distribution of home delivery orders and for this it is necessary to consider a set of strategies that will help you in the process. Here are some of the measures you should take into account to improve the quality of your home delivery services.

Order delivery planning

Anticipating and planning are two strategies that go hand in hand to achieve an optimal organization. Any eventuality can occur inside or outside your company, so anticipating possible scenarios is a good way to find solutions.

It seems ideal to us to have a record of delivery dates, as well as the number of orders to be distributed for each day. The important thing is that you do not lose focus and keep track of all product deliveries. 

Logistics management analysis

Considering as much information as possible about the quantity of products to be delivered or services to be provided, the time each delivery will take and the routes to be traveled will be necessary to establish a better control of your company's internal processes in the area of home deliveries.

Customer satisfaction must be prioritized and, for this, it is important to carry out an internal analysis of each operation. The best way is to have automated help to examine every detail of the deliveries and we can think of no better way than with a specialized logistics software, as is the case of Delego.

On-time deliveries and real-time tracking

The last thing a customer wants when ordering a home delivery service or product is to have to tolerate delays with the waiting time agreed between the company and the consumer. Ideally, product delivery times should be met in a timely manner.

A good way to avoid detours or delays on the road is to have an intelligent software that allows you to monitor the delivery of your products or services. Delego is our optimized tool so that each home delivery is on time and the customer is aware of the status of his order.

Delivery notifications

We believe that sending notifications to customers is essential to ensure customer satisfaction. Therefore, it will be useful for you to have the option of notifying consumers, as we offer with Delego.

Keep in mind that customer feedback will serve to create opportunities for improvement and thus optimize the service. Therefore, it is important that you have the right technology that allows you to notify the customer with accurate information.

Delivery routing organization

Without a complete organization of the routes to be taken by the transports to reach the agreed arrival point, the product delivery process could face possible detours and unnecessary delays.

With Delego we encourage the use of advanced technology in the logistics process, so you can have a better control of each protocol in the reception of orders, as well as in the preparation of products, the assignment of transports and the management of incidents.

Real-time fleet monitoring

Just as the organization and planning of routes is essential to ensure optimal logistics, it is also essential to have constant knowledge of the route status of each of the vehicles. This will allow you to re-evaluate routes if necessary, but monitoring your fleets in real time also enables you to perform a detailed analysis of the performance of your home delivery process to find areas for improvement. With Delego you can have constant knowledge of the route of your delivery vehicles thanks to GPS on the drivers' phones.

Delego: last mile software in the optimization of delivery services

Home delivery services require planning and constant attention to ensure successful operation and customer satisfaction. That's why, if you have the help of a last mile software like Delego, every step in the delivery logistics will be much easier and you will be able to leave the operational tasks to focus on growing your business.

Not only will you be aware of the actual elapsed time of customer deliveries, but the software application will simplify all processes and ensure accurate verification of each home delivery.

If you want to know more details about how to improve product distribution or what kind of solutions Delego offers among its functionalities, continue reading our blog.