Efficient field operations management is a constant challenge for telecommunications companies. Service activation, fault resolution, and infrastructure maintenance require precise coordination and optimal response times. A leading company in the sector faced difficulties in assigning technicians, real-time tracking, and meeting service level agreements (SLA). These challenges directly impacted customer satisfaction and operational efficiency.

To improve its performance, the company sought a technological solution that would optimize its processes, provide greater visibility into operations, and ensure agile and precise execution.

Challenges Before Implementing Delego

Delayed service activations

Manual assignment of technicians and routes caused delays in installing internet, landline, and television services.

Response time to failures

A lack of optimization in incident management made it difficult to meet SLAs, particularly affecting corporate customers.

Inefficient maintenance management

Preventive inspections of the network, cell sites, and nodes were planned with outdated tools, affecting service continuity.


The Solution with Delego

By implementing Delego, the company transformed its key processes with intelligent planning, assignment, and real-time monitoring tools. 

Service activation optimization

Delego automates technician assignment, selecting the closest ones with immediate availability.

Route optimization reduces travel times and enables more daily installations.

Technicians use a mobile app to update service status in real time.

Efficient fault and breakdown management

Automatic case prioritization based on urgency and customer type (residential or corporate).

Real-time technician reassignment to meet SLAs.

Full supervision of each incident’s status and resolution times.

Seamless infrastructure maintenance

Automated scheduling of periodic inspections for cell sites, nodes, and network assets.

Efficient assignment of work teams based on location and urgency.

Detailed reports and digital traceability of each intervention.

Results Achieved

20% more daily installations, reducing waiting times for new customers.
35% improvement in failure resolution times, increasing customer satisfaction.
25% reduction in operational costs, thanks to better route planning and technician assignment.

Take Your Operational Management to the Next Level with Delego

If you’re looking to improve efficiency in telecommunications, optimize technician assignment, and reduce response times, Delego is the solution your company needs.


Schedule a demo and discover how to transform your operations with Delego.